Terms & Conditions

When booking tickets and accommodation with The Healing Hubb, you are agreeing to enter into a binding contract with us.

References to ‘us’ and ‘we’ in these conditions relate to The Healing Hubb. References to ‘you’ or ‘your’ relate to the person making the booking and all members of that person’s individual group. When you book online and we email confirmation of a reservation to you, that is when we enter into a contract with you, which is subject to these Booking Conditions.

The Healing Hubb accepts no liability for loss or damage to possessions and/or personal injury. In making this booking you are accepting full responsibility for yourself and your booking party and you are agreeing to abide by our Terms and Conditions, which can also be viewed in full on our website.

All cars, vehicles, motorbikes, bikes or other vehicles are parked at their owners risk at the event. The Healing Hubb accepts no liability for loss or damage to cars, vehicles, motorbikes, bikes or other vehicles.

 

General Booking Information

Event Registration is via Typeform:

To register and purchase tickets for this event, the booking form must be completed via the online booking system which can be found on our website or if you would like us to make a booking over the phone we will complete the form for you and send you a confirmation email afterwards. Subject to availability.

Booking Confirmation:

The booking confirmation will be sent via email. Make sure to contact us if you do not receive this or check your spam folder. Please read through the Booking Confirmation carefully and notify us of any thing you feel is not correct so we can rectify them. You must be over 18 year of age to make a booking. We endeavour to do our best to accommodate last minute changes to bookings but please understand that this may not always be possible if the event is fully booked. Contact us with any questions as soon as possible. We are not responsible for  any errors on your part whilst completing the form, we will do our best to amend your booking however, we are not at liberty to offer a refund.

Payment:

A booking is only confirmed once we receive payment in full. If you fail to complete the payment process within 24 hours  then it  means your booking may be voided or rejected. Please contact us if you have issues with the payment system and we can check whether it has been successful or not and do our best to help.

 

 

Check In / Out

Check in - 2pm (Arrival on site from 1pm)

Check out - by 4pm.

 

Cancellation or Changes by You:

It is essential that you let us know immediately if you need to cancel your booking. Please phone us as soon as possible and then confirm in writing by email within 24 hours. If you cancel your booking the following applies:

  • We cannot give any refunds for cancellations or changes made by you - regardless of when the booking was made prior to the event.

 

Cancellation due to unforeseen circumstances:

We are not liable for refunds or expenses you incur in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, notifiable diseases, health risks or such similar events (“Force Majeure”). We strongly recommend that you have adequate holiday insurance in place to cover this.

Group Bookings:

Cancellations of individual bookings making up part of a larger booking are subject to any additional specific terms and conditions agreed for the group booking.

Cancellation or Changes by Us:

Once we have issued you with a confirmation, we will do our best not to make any changes or cancel your booking. However please note that sometimes changes do occur before or after bookings have been confirmed, and very occasionally confirmed bookings have to be changed or cancelled. We promise to do all we can to avoid changes and cancellations but must reserve the right to do so.

Coronavirus Policy:

This policy overrides our standard terms and conditions for events taking place in 2021.

We are responsible event producers - the safety of our guests and team members is naturally something we take very seriously. We are keeping a close eye on the developments associated with the spread of Coronavirus (Covid-19) in the regular announcements by the government. We will contact all guests at the first instance if the circumstances change at all regarding campsites being allowed to open. Currently in line with government advice and the venue’s guidelines, we will be able to hold the event on the 20th and 21st June 2021.

In light of the current Covid-19 pandemic, you understand that there are particular risks associated with attending any gathering or campsite. Whilst we will take reasonable steps to comply with any relevant guidelines intended to reduce the spread of Covid-19  we cannot be responsible for the behaviour or health of other guests.  Accordingly, we will not be responsible for any illness or death of any guests caused by Covid-19. We ask that you follow all guidelines notified by us to you to help us to reduce the spread of Covid-19 amongst guests.

 

Social Distancing:

If your booking involves groups of families and friends, it is paramount that these groups observe the Government guidance on social distancing at the time of their stay and by booking as a group you are bound by the restrictions imposed by the government regarding ‘bubbles’ or group sizes. Hesitancy to observe social distancing rules will not be considered sufficient reason to trigger our credit or refund policy for new bookings. If required by the government, we will be observing social distancing on site and have measures in place for this. If you have a change of heart, or are concerned about social distancing effectiveness on site, we are not able to refund for this. We will be operating within the boundaries as stated by the government at any given time during the event opening period and as such, we cannot refund people based on their personal preferences. Please contact us with any social distancing queries and we will be happy to discuss or demonstrate the measures in place to reassure you. We expect all of our attendees to follow strict hand washing, distancing and hygiene measures for the duration of their stay. 

Travel Insurance:

We recommend insurance to cover cancellation, loss, damage or injury. As a small business we are not able to act as your insurers and rearrange your stay due to your changes in personal circumstances.

Pets:

No pets allowed if you are coming alone or as a group due to the nature of this event. (please note that there maybe other pets on the property that belong to those not attending this event.

 

Dietary Requirements & Allergies:

Please notify us in advance of any dietary requirements or allergies.

Noise Policy and Behaviour:

We ask that all attendees respect their neighbours and other guests on site whilst staying at the event.

Your Safety on Site:

Our retreats are often surrounded by stunning nature. However, this brings some possible risks. We accept no responsibility for any injuries or illness that you suffer as a result of bites, stings or from eating or playing with unknown plants.

We will not be held responsible or liable for any accident, loss or damage whatsoever to persons, vehicles, accessories or contents during your stay with us.

You understand that we cannot be responsibility for the weather conditions at the time of your visit. So pleased make sure you come prepared with suitable clothing and footwear, so that you can enjoy the charm of the natural environment in all its diversity.

The Car Park:

To avoid accidents on site, please adhere to the 5mph speed limit on site. Please do not drink and drive. All cars, vehicles, motorbikes, bikes or other vehicles are parked at their owners risk.

The Healing Hubb  accepts no liability for loss or damage to cars, vehicles, motorbikes, bikes or other vehicles.

Cleaning Policy:

We ask that you leave your accomodation in good order and make sure you take everything with you when checking out.

Smoking:

Smoking is permitted outside away from  communal areas. Please pick up any cigarette butts and dispose of them safely and ensure they are properly extinguished. 

General Agreements:

You agree to look after your accommodation. This means you must keep all furniture, fittings and effects, (inside or outside) in the same state of repair and condition as at the start of your booking, and you agree to leave it clean and tidy. If you break these conditions we may make an additional cleaning charge and/or make a claim against you for repair or loss as a result of damage caused.

You are expected to show due consideration for other people, including other guests, local residents and our staff. 

 

Many of our retreats are held in a natural environment and as such you agree to respect all nature. Any damage, wilful or negligent, and may result in you and your party being asked to leave the site. In such cases we will treat your booking as having been cancelled by you and you will not be entitled to any refund.

Special Requests:

If you have special requests or needs, you are responsible for telling us at the time of booking.  If you have a disability that may affect your stay at the retreat please tell us before we confirm your booking.  We will do our best to accommodate you but will let you know if we are not able to meet your needs.

Liability:

If you have any problems during your stay, please let us know immediately so we can try and sort them out while you are here. If you have any complaints thereafter, please address them to;

via email at info@thehealinghubb.com

Telephone: 07946656851

The Healing Hubb or their staff shall not be liable for any loss or damage to visitor’s property, however caused. We accept no liability for injury sustained to any party whilst at our retreats.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

The Healing Hubb does not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.  

Changes to legal notices:

We reserve the right to change these terms and conditions from time to time and you should look through them as needed.

This website, content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

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